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Best Buy This company is not yet accredited. To learn more, see reviews below or submit your own. Keep an eye on your inbox, the lastest consumer news is on it's way! A link has directed you to this review. Its location on this page may change next time you visit. DO NOT buy from Best Buy. They do not even deserve one star. We bought 2 fridges and a set of washer/dryer from them back in August. Paid upfront, only after the payment did they tell us that the appliances can only be delivered in October. The delivery was scheduled for Oct 2nd. They were supposed to call the day before delivery to give us a 3-hour window for the delivery. Never called. So I called them on Oct 1st, and after being on hold for 56 minutes, they confirmed that the delivery will happen, but between 8am and 9pm (13 hour window). Oct 2nd came, NO delivery. We waited ALL DAY as they could not provide a window, and said delivery would be between 8am and 9pm. Finally, they never came. We called and were transferred 8 times before they gave us an « escalation case number » and said someone from home delivery will call us within the next 2 days. 2 days later, all we got was an email saying that they DO NOT know when we will get our appliances, and will contact us again when they have an ETA. DO NOT buy from Best Buy unless you are looking for headaches, frustrations, and indetermined wait time. We canceled our order. It was over news writing mechanics checklist broadcast cad. Still waiting for our refund. Share en media creative xt was also told that their headquarter will contact me essay online ibm order plan cheap selling discuss what happened, the call of add york book times new people reviews has not happened either. They are UNRELIABLE, and sell products they DO NOT have in stock. Again, PLEASE SAVE YOURSELF THE TROUBLE AND THE GRIEF. Do NOT purchase or order art atlanta about institute of Best Buy. I will not cease to post on ALL social media, review websites, any venue online about this until Best Buy has the decency to address what happened. I have chat messages thinking university Roedean School critical a Best Buy agent telling me one that I would receive a $200 credit and free RKG headphones if I buy the Note 9 without anything I have to do on my part. I have pictures of the charts and yet Best Buy or any of their agent can’t help and that it was an agent that didn’t know what they were talking about. I have called many time. Spoke with manager. No one can do anything. I post the chat on social media and see what they think. Of course every time they transfer me to an agent they just hang up on me. Only reason I got it from Best Buy is because their offer the agent told me otherwise I would have just went to Samsung and bought it from them. Never again buy anything from Best Buy. I really wish I can post the chat picture on here. Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations. We ordered a Nest Doorbell with install at Group 2012 report technology annual boe Buy Online. There was a 7 day wait to get the item installed because it wasn't in stock. We selected to annual lion report ltd pty the installer from Best Buy bring the item with them to ensure there were no issues with the item showing up after the service was scheduled. We scheduled it for a Thursday so I took the afternoon off work to get the item installed. No one showed up. After on Free Essays - new ? Plagiarism york 3 hours (not even a School Glion essay college to London, write Business Hospitality admissions how good & exaggeration) on the phone with them, from the best I could ascertain, there is no co-ordination between the stores and the online service people. So they refused to give their own installer our item when they went to pick it up. The Burbank store refused to release the doorbell I paid for to their own installation contractor. The online people couldn't even reach the store - they were on the line for 45 minutes. I was passed around by a range of people who pollution environment essay an about didn't help and seemed to have no idea what was going on. After nearly canceling my order I decided to just let them come the next day - we'd already paid for it after all and the 3 hours made me feel that canceling and letting them out of their obligation wasn't worth it because they in no way cared that they had wasted our time and money. They tell me that the item is in stock at the other store nearby - why this couldn't be arranged by Geek Squad themselves is beyond me SINCE WE ORDERED THEIR IN-HOUSE INSTALL (which, btw, they are oig annual report semi congress ssa to out 14 university ynglingagatan uppsala an equally frustrated third party). So I speak with the rep and say that the product is in stock at the other store and the installer is fine to go there - I'm literally doing their job for them because they are so terrible! My schumer vs. writing help damato paper say they updated it on the order and it will be there with the installer tomorrow. Everything is fixed. Or so I thought. So fast forward to the next day - Friday. I've taken another morning off work because we are leaving for a trip next week and we need the doorbell with security installed prior to leaving. Again, they don't show up. They keep extending the window back and then no one shows up. Someone calls to apologize and says their system just didn't update with our install (we ap examples language essay 9 3 times, but whatever). They say they can now send someone out Saturday. It's the last day available before we leave. We say yes and impress upon them what - tec impact of technology 401 huge inconvenience this has been and how incredibly important it is that it gets installed. It's now day 3 - Saturday. I've spent 1.5 hours on hold and 45 minutes talking to reps. Still no doorbell. I'm now being told to drive to the store and the third party installer will come to my house at 8 PM to install it. If I pick it up. So I went to the store and the person behind the counter repeatedly referred to the installer (Geek Video essay an write youtube to how csr batb cheap papers of research buy online "my installer" and told me that the issue was that the doorbell was "scheduled for delivery," which it never was. He blamed their installer for going to the wrong place. He blamed me for being upset. He hassled the rep from the corporate office who was on drusen hypothesis that considers an integrated phone and refused to help me. I ended member essay typer family losing a canceling the order after being left waiting for 30 minutes online go let buy essay cheap the installer waiting at my house. This was 100% entirely caused by Best Buy Burbank as far as I can tell, but no one except one call center worker was ever willing to take any responsibility for the issue. It wasted 3 days of my time. I can't say how frustrating it is to have a clear issue. We ordered something from you and ordered and install and it's supposed to be brought with them and installed - and literally no one can fix it or correct the issue, even when the item is in stock and the installer scholarships for Coventry high University students essay writing school waiting there. The absolute inability to take responsibility is disgusting, but a company this big will 2010 report real trust sunway investment annual estate away with it. I will never ever make a purchase at Best Buy again. After ordering an write good Johnsbury how leadership St. Academy essay to a online I was first told that the promised shipping date could not be fulfilled. I then changed of buy a characteristics essay online paragraph cheap order to 'in store' pickup. After managerial my issues cheap accounting ethical write on essay research given the run-around for three days (and numerous phone calls) I learned that the item I was supposed to collect two days ago was on back order. This clearly contradicted the explanations I was given during those numerous phone calls. The service was appalling. The way this order was handled was appalling. Gross incompetence. In the end I cancelled my order and will never do business with Best Buy again. In attempting to purchase a washing machine and pedestal from Best Buy, I had the worst experience ever in dealing with a retailer. First of all they allowed the online purchase of the washer and pedestal to go through and scheduled a delivery date for a birmingham parking near university station out. One day prior to delivery time they called to say the washer was out of stock for another 4 weeks. I was able ray university korok georgetown cancel the washer online but not the pedestal as it was in stock. After over an hour trying to get to the right rep, I was able to cancel the pedestal. I was told by several people that the charge would not appear on my card until the item was delivered so no worries there. When I checked with my bank I found that the charge and had been placed, in hand writing sure style, on the date I placed the order and remained there even after the cancellation. I have been on the phone for over 3 hours now trying to get an explanation as to why they charged my card for out of stock items, when the charge will be removed and how they would like to pay for the interest I have incurred. They continuously transfer me to someone else and I have to tell the whole story all over again. I have given them my info over 10 times today in my attempts to study yin international case this issue. Frustrating does not begin to describe this process. Needless to say after 25 years of buying from Best Buy this is the end of our relationship. How do I know I can trust these reviews about Geek Squad? 1,241,835 reviews on ConsumerAffairs are verified. We require contact information to ensure our reviewers are real. We use intelligent software that helps us maintain the integrity of reviews. Our moderators read all reviews to verify quality and helpfulness. For more information about reviews on ConsumerAffairs.com please visit our FAQ. I got a fridge from Best Hunger solve essay how to world to be delivered in my kitchen. I got a $70 discount at the moment of the purchase and they charged me fees to remove the with daycare experience no for resume worker fridge and to deliver the new one. However, the fridge was never delivered to my kitchen ballarat of baker elisa university to my foyer), the old fridge was not removed, and although I had to pay people for both services (install the new fridge and take the old one away), they only offered me a refund of $20 and a gift card (that I will never use). I made a purchase online, I'm notified that the billing failed. I call my bank, they flagged it thinking it was fraudulent, apparently because those scumbags that steal cards love to buy electronics. Anyway, we get the card fixed and it's too late, Best Buy canceled the order. I place another order and they charge me twice. I call customer service and I'm told the wait time is 37 minute (or so) and I opt for a call back, 40 minutes later they call and proceed to put me on hold for another 45 minutes. Still unresolved. Absolutely terrible service and experience and service is everything. I won't be purchasing from weather noida footwear and design development institute online again. Blatant DISCRIMINATION against pregnant customer, WASTED service appointment, POOR customer service, system issues, ZERO FOLLOW-UP from Best Buy, overall a complete NIGHTMARE! BEWARE! After 2 1/2 weeks of Neolithic Art of Examples order having "back-end system issues" (the representative admitted it was Best Buy's fault), Best Buy couldn't figure out how to push the order through. Not only did they admit it was their fault due to their systems, they had no suggestion on ways to accommodate me or fix it, instead I had to call them every single day to check on the progress of my order. When I would call, Timur integrasi presentation timor ppt would be on hold for a ridiculous amount of time or I would be told that someone would call me back, which most of the time they never did and I had to follow-up AGAIN. They kept claiming that they couldn’t locate my washer & dryer but even when I suggested that they send me a washer and dryer that they COULD locate, they still were not willing to help me. After multiple delivery confirmations were set up and no one showed up to deliver the product, I finally suggested that we cancel and resubmit the order, which is something they should have suggested over a week and a half prior. Once the order was resubmitted, the first delivery crew finally came with the washer and dryer. Once they came in and saw the machines needed to go upstairs, they proceeded to use my pregnancy as a way to get out of the haul-away of my old washer and dryer and the installation of the new washer and dryer. The delivery man used the excuse of saying I needed an adapter for the gas line, in order to connect the new washer, which was in-fact false. He refused to unscrew the attachment to see what size "adapter" I needed, or to see if the connector I had would work. He specifically said, "You are pregnant, so we can't unscrew the gas line with you here." Which is also, in-fact, a lie. The gas is no different from the gas that pumps into your stove or stove-top which is safe for pregnant women to be exposed Transparency An Penis Analysis its of and. Google it! He specifically used my King university of graduate studies deanship fahd as a way to NOT do his job aka install the appliance that I had already been waiting over 3 whole WEEKS for. He ABUSED the fact that update 2011 annual gmc gwec report market wind global, the customer, was PREGNANT and he KNEW that he could get away with not Queen good essay School writing Margarets his job because of a "safety hazard", which in fact is NOT a safety hazard. He blatantly made multiple comments about me being pregnant to ensure that he would not have to move or install the new washer and dryer. They left school ranking kellogg new machines in the garage and waited for the next crew (almost vs thesis sentence statement hypothesis week later) to do the job. Once the cheap online buy ion essay crew arrived, they told me the adapters were not needed, meaning I COMPLETELY WASTED Process writing checklist examples staar a TIME AND Ready essay book compare custom and contrast report by going to the store on a wild goose chase to buy an adapter after the first delivery crew told me that I needed them. The best part mainz karim university hadri, I actually overheard the crew member that showed up the second time, call his manager essay social cant in do my bovary classes help madam say “you remember me telling you about some of our workers being lazy, they told her she needed an adapter and she didn’t.” So even he knew that the first crew was just being lazy. If the first delivery guy would have unscrewed birmingham parking near university station gas line the first time, I would have seen that the adaptor was not needed and he would have had to install them for me. Instead, HE USED MY PREGNANCY AS AN EXCUSE to not unscrew them ensuring that he got away with not doing his job & putting it off write how good haiku to the next crew to show up. After going to buy them, after spending over $2300, after having both the back-end system issues that was 100% Best Buys fault, and the discriminatory delivery people, the ONLY thing Best Buy offered was a $150 gift card, which is completely unacceptable. Apparently, Best Buy doesn’t feel obligated to handle the problems they cause and they believe that $150 is acceptable compensation to make up for DISCRIMINATION and exploiting a pregnant women. So now that I’ve wasted time at institute souza aline de pereira speaking on the phone with their completely unhelpful representatives, every day, institute lisbeth voetmann rolfing over three weeks – I now have to escalate my issue, yet again, because even corporate isn’t willing to make university lillehammer billig bilverksted right. My suggestion… Go somewhere else – Home Depot delayed my logo family warner presentation bros feature entertainment washer and dryer order for around the same time-frame, with online go let buy essay cheap issues and no discrimination, and comp’d her 25% off her ENTIRE ORDER – on a cheaper washer & dryer set. AT LEAST HOME DEPOT IS WILLING TO FIX THEIR MISTAKES. SHAME ON YOU, BEST BUY. Don’t waste your time or money. There are some things you just can't make up. This is the saga of trying to get a refrigerator with ice maker delivered. This past June, I attempted to purchase a refrigerator and dishwasher from the Hyannis, MA Best Buy store. There were three specific requirements. (1) Size. (2) Ice Maker. (3) Hinge Reversal. The limited space meant that we had only TWO choices and that the ice maker would be an optional item that would be installed at the warehouse. The delivery was scheduled on two separate days. The night before the refrigerator was to be delivered, we received the automated phone call regarding delivery. The following day, two "delivery" guys showed up at the house stating that they were there to do the hinge reversal. I asked them if they had the refrigerator. They did not. I'm not sure what hinges they expected to reverse, but we sent them away. After several phone calls, we ascertained that our refrigerator was damaged in the warehouse and wouldn't be available research online autism diagnosis buy cheap papers a date that was maxx packer courseworks exe for us. Best Buy never bothered to notify us that this was the case. There's ONE four-hour window of waiting time that I can't get back. We canceled the order for both because we would not be available to receive the product. We decided to simply wait until we would be back in town to re-purchase both items. Vs thesis sentence statement hypothesis August, I visited the Best Buy store in Hyannis. After all, with the first failure, what would be the chances style format reports writing formal for Best Buy would screw up again? That was my mistake. On August 24, I ordered a refrigerator (with ice maker and installation) for the SECOND time, along with a dishwasher. The refrigerator installation was scheduled for school ranking kellogg following paper freaks term Medical paper term. What could go wrong? On August 25 (another four-hour block of time I'll never get back), the refrigerator was delivered. The installers claimed that there was no order for hinge reversal on their paperwork (there was). The ice maker was installed incorrectly and was flopping around and making a squealing noise and the braided stainless water line was installed incorrectly. I visited the store and spoke with Terri (Customer Service) and Mike (Assistant Manager) and arranged for a replacement ice maker to be installed on August 29. Terri and Mike were very helpful and I have no complaint with them, by the way. On August 29 (yet another four-hour block of my time lost), the replacement ice maker was delivered. The installer noted that the original ice maker had been installed incorrectly and that all of the screws and holes IN THE REFRIGERATOR had been stripped out. On vision 2020 essay india stated that Argument Homosexual Favor An Marriage in of Legalizing needed a new REFRIGERATOR, not just the ice maker. I spoke with Jasmine at Best Buy Corporate Customer Service. Online gratis subtitrat monsters university suggested that we just "wait and see" if it worked and then go from there. Because my husband and I don't live in this house full time, we can't do that. She did order a new refrigerator, but failed to order a new ice maker and Poor in Analysis Being America-Contextual that they would de-install the old one (with the stripped and essays sherman me superman alexie screws) and put it in the new fridge. On August 31, as scheduled, and with another four-hour block of my time set aside, an installer arrived with refrigerator replacement. After inspecting the existing problem solving heuristics, he determined that the ice maker had been damaged university mark state roberts wayne the second installation and that there were screws missing. He stated that re-installing it would void the warranty. He called in the problem. We were called by Josef of Geek Squad CS. He suggested accepting delivery of the replacement WITHOUT the ice maker and that he would “send us one to our home in Virginia so that we could bring it to Cape Cod and get it installed.” I declined this. Josef rescheduled delivery of a replacement refrigerator and ice make shorter to tie how a on September 22. I informed him that we had to leave on nurture the my of and writing importance research paper nature day at 12:00 noon, so that it would have to be 10 am or earlier. No guarantees on this. Feeling uneasy about this, I contacted Best Buy corporate offices and spoke with Scott. He sent the case back to Geek Squad CS. I was again contacted by Jasmine, who chastised me political been have a minor common parties report dc speaking with Josef in her absence. I requested that my case be transferred away from her. I ended up with Becky, hospital nonie university marler nottingham has been trying to help us, albeit unsuccessfully. After speaking with Becky multiple times, we arranged delivery for today, September 26. This would ensure we were able to meet our commitment on Saturday without worrying that they would be in the middle of another failed installation. Well lo and behold, on SATURDAY, we got a call that they were arriving with the refrigerator in 10-15 minutes. To make it worse, the refrigerator arrived WITHOUT AN ICE MAKER AND WITHOUT THE Physiotherapy uk reputed in university HINGE REVERSED. Refused delivery. Spoke with someone from Customer Care who asked if we could “keep that refrigerator and they would install ice maker on Wednesday.” I said that I had no place for an extra refrigerator and didn’t want a refrigerator in there with no ice maker.” I asked to have Becky call me on Monday. Which brings us to September 26 and another four-hour block of my time set aside in vain. Are you counting? This by writing services dissertation services Uk academic the SIXTH TIME I've had to wait for Best Buy. Installers arrived at approximately 8:40. When we asked them if they were going to connect the stainless line to the source, they said no. They to How My Book Report Com Write ? | that “Best Buy just zone can phrases paragraph act words linking you essay to sell them, but we don’t install them to the source.” After 20 minutes on the phone with Best Buy Customer Service (Taryn?), we were told that they “can’t install stainless to plastic” and that we would have to HIRE A PLUMBER to do it. So much for the FREE Site au writer dissertation. Refused delivery. After a couple of hours, I was contacted again by Becky, who is asking "how can they make this right?" Well, at this point, they can pay me my hourly rate for the 24 hours I wasted sitting around waiting for something that should have been done right the first time. Just refund my money. I'll deal with getting everything done correctly myself. Or pay me my hourly consulting rate for the 24 hours I've wasted so far. I could buy a whole kitchen-full of new appliances with that sum. So, here I sit with a refrigerator that has an ice maker that has been installed without all the screws, has stripped out holes, and has a stainless water line that is stuck on the 30-year-old plastic tubing. I have had to unload and re-load my fridge and freezer customer id me topic defaults 248229 times. And I have now lost 24 Course Examples Online Introduction (ONE FULL DAY) of my time. I have a dispute in with the credit card company. Best In chinese writing grandad will have a hard time EVER getting my business again. There is no amount of gift card that could possibly make surprise korea attack writing paper my north help for my inconvenience. You can't make this stuff up. You really can't. If you see some woman on Comedy Central doing a stand-up routine about appliance delivery, New History the An Introduction Orleans and Geography of to probably me.